The Northstar Customer Support Services organization is committed to addressing all of the support needs of our customers.
We provide the following services:
Order Placement
Order Inquiries
Technical Support
Product Repair
Pre-Sales Support
Dealer Services
General Questions
Return Merchandise Authorizations (RMA)
For Order Placement & Order Inquiries (Authorized Northstar Resellers):
PHONE ORDERS - 1300 NAVICO or 02 9936 1000
FAX ORDERS - 02 9936 1001
EMAIL - sales.aus@navico.com
For Other Product Related Concerns (Technical Support, Repair, RMA, Sales/Mktg):
PHONE - 1300 NAVICO or 02 9936 1000
FAX - 02 9936 1001
sales.aus@navico.com for all product related concerns, sales and marketing questions or to request a Return Merchandise Authorization.
For RMA's, please provide the following information to speed processing: Name, Address, Email, Phone, Model Number, Serial number and reason for return. *Please note, the correct return address will be provided with the RMA number.
Our commitments to you, our customers, are:
· Responsiveness - we will reply to every communication in a timely manner
· Ownership - our support staff will assume ownership of your issues and manage them to conclusion
· Communication - will be timely and coherent
· Integrity - we will always conduct business with you ethically and professionally.
We also strive to continually improve everything that we do. If you have any comments or questions about our services, suggestions for improvements or experiences you would like to share, please let us know.